If you purchased a ThermalStrike Expedition bed bug heater before June 2014, your heater may be affected by this month’s recall by the manufacturer. If that’s the case, you should immediately stop using and unplug your Expedition and follow the recall instructions below. Read on to learn more about the recall and how it might affect you:
The ThermalStrike Expedition uses a white, flexible electrical conducting strip to transfer heat to the heating film on the inside of the walls. This unique design allows the Expedition to quickly heat up its contents without using a large external heating block, and without any risk of cold spots or escape points.
Unfortunately, ThermalStrike has received four reports of the flexible conducting strip breaking. This has caused sparking in three units, and a fire in the fourth. Thankfully, no injuries have been reported, but this is still an issue that mandates a recall on all Expedition heaters sold with this design.
So how can you participate in the recall? Fortunately, the steps to protect your heater from damage are very simple:
- First, stop using and unplug your Expedition right away! You don’t want to risk damage while waiting for the next steps.
- Head to http://www.thermalstrike.com/product/asc_unit.asp to receive your free ASC Diagnostic Unit. Add one unit to your cart, proceed to the checkout area, and enter the coupon code which referes to your Expedition (FreeASC1 if purchased before September 2012, or FreeASC2 if purchased after). When you complete the “purchase”, ThermalStrike will ship out your free ASC unit.
- When you receive your ASC unit, install it by following the instructions in this image:
Now you will be able to safely resume operating your Expedition. The ASC Diagnostic Unit will continually monitor the health of the heater, and will immediately shut off power if it detects a break in the conducting strip.
If you have any other questions regarding this recall, please contact ThermalStrike directly at (866) 470-1755 or email [email protected]. Please remember that Bed Bug Supply is not involved in this recall in any way.