Return Information

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Bed Bug Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Bed Bug Supply. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. Our secure servers protect your information using advanced encryption techniques and firewall technology. We use GeoTrust® True BusinessID with EV 256 bit encryption (Extended Validation) as our premium business-class SSL security provider. This confirms and validates the highest level of authentication available among SSL certificates.

Our secure site is scanned daily by McAfee Secure for vulnerabilities. The technical foundation of the McAfee SECURE website service rests on daily, comprehensive site scanning that tests our website for more than 10,000 vulnerabilities. McAfee SECURE website testing includes checks for unintended links to malicious websites, the hidden presence of browser exploit code, and the accidental sharing of customer email data with spammers.

Your email is used only for an order confirmation and to send a tracking number once an order is shipped. We do not share your email with any third party or send additional promotional emails.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Bed Bug Supply is not responsible for the actions of third parties.

Our goal is to make your shopping experience with Bed Bug Supply as memorable and positive as possible. Given the exposure of the products we sell to bed bugs, we accept returns only on new, unopened and unused products. We make no exceptions to this policy to protect our customers, our employees and our inventory from possible exposure to bed bugs. Items delivered to the customer defective or damaged will be replaced with the same item or serviced by either Bed Bug Supply or the manufacturer of the item.

Simply contact us for a return authorization number within 14 days of receiving your order. Once the RA has been issued, please return the items back to us.

Products returned without an RA will be returned back to the customer. Please also be sure to include a copy of your receipt so that we may identify the order.

The payment method used to make the purchase will be credited back, less any shipping costs incurred to ship your order.

The client will be responsible for the return shipping costs. For your protection, always keep your return tracking number on hand in case your package gets stolen or lost during shipping. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.

Atrix, NightWatch, PackTite, Tri-Flo, and ZappBug Orders

We do not accept returns or provide refunds on Atrix, NightWatch, PackTite, Tri-Flo, and ZappBug orders. Service or product issues with these brands are dealt with directly by the manufacturer.

If you have any questions about our return policy please feel free to call us at (866) 238-9868 or email us at [email protected]

Please mail all returned items along with the RA number to:

Bed Bug Supply
Attn: Returns
12410 N.W 39th Street
Coral Springs, FL 33065

Shipping Policy
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Bed Bug Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Bed Bug Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Bed Bug Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Bed Bug Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Bed Bug Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price.