PackTite, manufactured by Nuvenco LLC, has announced a voluntary recall for their original PackTite Portable bed bug heater. There have been a few reports of PackTites overheating or melting, and even one report of singing the contents inside. No injuries have been reported, but for the sake of customer safety, PackTite has begun recalling every Portable made from October 2009 to the end of January 2013. About 9,000 Portables are affected in the recall.
We’re going to go over what the recall covers, and how to know if your PackTite is affected by it. If your unit is part of the recall, we’re also going to show you how to get replacement parts from the manufacturer free of charge.
Is Your PackTite Affected?
There are a couple of simple things to look for to determine if your PackTite is part of the recall. First off, only the black PackTite Portables are affected. That means the larger, green PackTite Closets are not part of the recall.
If you have a PackTite Portable, or know someone else who does, you can easily check to see if you have a recalled unit by checking the internal heater. Just unzip the top of the tent and look on the top side of the white heater. If there’s text visible on the corner, and the power cable runs from the right side of the unit, then your Portable isn’t part of the recall. If your heater doesn’t have any text on it, and if the power cable is running out of the left side, then it is affected.
If your Portable is part of the recall, then you should discontinue use of it immediately, and contact PackTite to begin your replacement claim. You can call them toll-free at (866) 520-7952, or email email@example.com. They’ll send you recall instructions as well as a prepaid shipping label. Don’t worry about any shipping or part expenses; PackTite will take care of everything as long as you follow the recall participation instructions.
How to Participate in the Recall
Once you have your prepaid shipping label, start by unzipping the tent and folding down the metal side supports. The side rails will be clipped to the shelf, so you’ll need to loosen those clips first. With the frame collapsed, you can remove it and the attached heater from the tent. Next, push the power cable through the rack so that it hangs free, then use a Phillips head screwdriver to unscrew the heater unit’s mounting brackets.
Then, take a pair of scissors and cut the power cord at about two inches away from the plug. For obvious reasons, you want to make sure that the cord is unplugged before cutting it. Then, cut the PackTite logo out of the tent flap, making sure that you cut through the zipper and include the whole logo in the flap. You should end up with a flap with the logo and zipper intact, measuring about 5 inches by 6 inches.
Put that flap and your severed power plug in a padded envelope and mail it with the provided shipping label. Basically, these items are proof that you both own a PackTite Portable and have disabled it so that it’s no longer in use. You can dispose of the heater unit and the tent, as those will be replaced. However, it’s important that you keep the frame, as you’ll need it to assemble the replacement parts.
If you have any questions about the recall, you can call PackTite toll-free at (866) 520-7952, or email firstname.lastname@example.org. If you’d like, you can also comment here, and we’ll do our best to help.