Our goal to make your shopping experience with Bed Bug Supply as memorable and positive as possible. Given the exposure of the products we sell to bed bugs, we accept returns on all new, unopened and unused products. Simply contact us for a return authorization number within 14 days of receiving your order. Once the RA has been issued, please return the items back to us. Products returned without an RA will be returned back to the customer. The payment method used to make the purchase will be credited back in full minus the actual shipping charges we spent to originally send the order to you.
For Packtite and NightWatch orders, we do not accept returns or provide refunds. Service or product issues with Packtite Heaters and Nightwatch Monitors are dealt with directly by the manufacture.
If you have any questions about our return policy please feel free to call us at (866) 238-9868 or email us at sales@bedbugsupply.com
Please mail all returned items along with the RA number to:
Bed Bug Supply
Attn: Returns
10350 W. McNab Road
Tamarac, FL 33321
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